urSynergy Ecosystem Terms of Service

urSynergy, Inc.

ECOSYSTEM TERMS OF SERVICE

Version 2.1.1

Effective date: 2026-09-08

Operated by urSynergy, Inc.Unified animal record infrastructure

Contents

• 1. Acceptance and Contracting Party
• 2. The urSynergy Ecosystem and Covered Services
• 3. Eligibility and Account Registration
• 4. Roles, Organizations, and Authority
• 5. Animal-Centered Record Principles
• 6. Contributions and Contributor Responsibilities
• 7. License to Contributions
• 8. Provenance, Attribution, and Evidentiary Status
• 9. Corrections, Amendments, Disputes, and Record Integrity
• 10. Owners, Guardians, Caregivers, and Continuity
• 11. Individual Use: Identification, Recovery, Welfare, and Safety
• 12. Veterinary and Other Professional Services
• 13. Shelters, Rescues, Breeders, and Animal-Care Organizations
• 14. Municipalities, Animal Control, and Governmental Participants
• 15. DNA, Biometric, Laboratory, and Diagnostic Information
• 16. AI, Automation, Decision Support, and System-Derived Information
• 17. Communications, Telehealth, and Electronic Transactions
• 18. Third-Party Services and Interoperability
• 19. Privacy, Security, and Confidentiality
• 20. Fees, Purchases, Subscriptions, and Commercial Programs
• 21. Intellectual Property and Feedback
• 22. Acceptable Use and Prohibited Conduct
• 23. Service Availability, Changes, and Beta Features
• 24. Disclaimers
• 25. Limitation of Liability
• 26. Indemnification
• 27. Suspension and Termination
• 28. Dispute Resolution and Governing Law
• 29. Changes to These Terms
• 30. General Contract Provisions
• 31. Contact and Legal Notices
• Schedule A. Current urSynergy Domains and Services
• Schedule B. Supplemental Terms Framework

urSynergy Ecosystem Terms of Service

These urSynergy Ecosystem Terms of Service (the "Terms") form a binding agreement between you and urSynergy, Inc. ("urSynergy," "we," "us," or "our"). These Terms govern your access to and use of the urSynergy Ecosystem. Please read them carefully.

By creating an account, accepting an invitation, accessing or using a Service, scanning or activating an identifier, contributing information, acting through an organizational account, purchasing a product or service, or otherwise indicating acceptance, you agree to these Terms and acknowledge the Privacy Policy and any applicable Supplemental Terms. If you do not agree, do not use the Services.

If you use the Services for an organization, you accept these Terms both for yourself and, to the extent you are authorized to do so, for that organization. In that case, "you" includes both you and the organization, as context requires.

Purpose of the urSynergy Ecosystem

The urSynergy Ecosystem is designed to support the lifelong continuity of an animal's identity, care, welfare, and history. Its purpose is to help preserve reliable information as animals move among owners, guardians, caregivers, veterinarians, clinics, shelters, rescues, breeders, municipalities, animal-control authorities, and other authorized participants.

By connecting information that would otherwise remain fragmented across people, organizations, and software systems, urSynergy seeks to improve continuity of care, reduce preventable information loss, support responsible decision-making, protect animal welfare, and strengthen the broader animal-care ecosystem.

These purposes guide the design and operation of the Services, including preservation of provenance, historical Contributions, stewardship transitions, authorized information sharing, correction workflows, and role-based access. They do not override applicable law, privacy rights, professional duties, participant permissions, or the specific limitations stated in these Terms.

1. Acceptance and Contracting Party

1.1 Contracting party

urSynergy, Inc. is a corporation organized under the laws of the State of Missouri, taxed as a C corporation, and maintains its principal place of business in Boone County, Missouri. The Services are operated by urSynergy, Inc., not by any individual domain, brand, registry, or portal through which you access them. Product and service names are brands, functions, or entry points within the urSynergy Ecosystem unless a separate agreement expressly identifies another contracting party.

1.2 Supplemental terms

Certain Services, users, or transactions may be governed by additional terms, consents, business associate or data-processing terms, order forms, governmental agreements, professional terms, developer terms, beta terms, or other written agreements (collectively, "Supplemental Terms"). Supplemental Terms become part of this agreement when presented to and accepted by you or executed by the applicable parties. If Supplemental Terms conflict with these Terms, the Supplemental Terms control only for the subject matter of the conflict.

1.3 Electronic acceptance

You consent to contracting electronically and to receiving records, disclosures, notices, and agreements electronically, subject to applicable law. You may retain a copy of these Terms for your records.

2. The urSynergy Ecosystem and Covered Services

2.1 Ecosystem definition

The "urSynergy Ecosystem" includes websites, applications, portals, professional tools, public services, registries, identifiers, devices, APIs, integrations, databases, communication functions, educational resources, and related services operated by or for urSynergy (collectively, the "Services"). Where applicable, the Services provide different interfaces, workflows, and permissions over shared infrastructure and animal-centered records. They are not necessarily separate record systems merely because they use different domains or branding.

2.2 Covered services

These Terms apply to every urSynergy-operated Service that links to or incorporates these Terms, whether or not that Service appears in Schedule A. Schedule A provides a current, non-exclusive list for transparency. Services may be added, renamed, consolidated, redirected, suspended, or retired without requiring the operative scope of these Terms to be rewritten.

2.3 Independent properties

A website or service is not part of the urSynergy Ecosystem merely because it references urSynergy standards, interoperates with a Service, uses similar naming, is linked from a Service, or shares a domain registrar account, registrant contact, hosting provider, or other administrative arrangement with a Service. A separate property is covered only if urSynergy operates it and it links to or expressly adopts these Terms. AWD-SP and awdps.com are not included in Schedule A and are not treated as an urSynergy Ecosystem Service under this draft.

3. Eligibility and Account Registration

3.1 Eligibility

You must be 18 years of age or older to hold an account. A person under 18 may use the Services only through an account held by a parent, legal guardian, or a supervising organization that accepts these Terms on their behalf and is responsible for their use. You must also be legally capable of entering this agreement and meet any additional age and consent requirements applicable where you live.

3.2 Accurate registration information

You must provide accurate, current, and complete registration information and keep it updated. You may not create an account using another person's identity or falsely claim a credential, license, title, governmental authority, organizational affiliation, relationship to an animal, or right of access.

3.3 Account security

You are responsible for safeguarding your credentials, authentication devices, recovery methods, and authorized sessions. You must promptly notify urSynergy of suspected unauthorized access, credential compromise, or misuse. You are responsible for activity performed through your account to the extent permitted by law, except where caused by urSynergy's breach of a legal duty.

3.4 Verification

urSynergy may require identity, credential, license, organization, ownership, guardianship, employment, representative-authority, or other verification. Verification reflects only the scope and time of the check performed. It is not a guarantee of competence, character, current standing, or accuracy of every contribution.

4. Roles, Organizations, and Authority

4.1 Participant roles

Participants may include owners and guardians; family members and designated caregivers; veterinarians, pharmacists, technicians, and other professionals; clinics and hospitals; shelters and rescues; breeders; municipalities and governmental agencies; animal-control and welfare authorities; pharmacies; laboratories and diagnostic providers; boarding, training, grooming, walking, transport, and care providers; schools and educational institutions; registries; finders; prospective adopters; authorized representatives; and other persons or organizations with a permitted role.

4.2 Role-limited access

Access and capabilities depend on role, relationship, authorization, source, purpose, and applicable law. A role does not create unrestricted access to an animal's entire record. urSynergy may apply least-privilege controls, consent requirements, relationship checks, organizational boundaries, location-based controls, professional attestations, and audit logging.

4.3 Acting for an organization

If you create, accept, administer, or use an organizational account, or submit information while acting for an organization, you represent and warrant that you are authorized to act within the scope of the permissions you exercise. This includes authority to bind the organization where you purport to accept terms for it, to access the applicable records, to submit the information, and to grant the rights described in these Terms.

4.4 Organizational administration

An organization may designate administrators who can manage membership, roles, locations, permissions, and organizational data. The organization is responsible for promptly removing or changing access when a person's employment, contract, duties, license, location, or authority changes. urSynergy may rely on instructions from verified administrators unless it has reason to believe those instructions are unauthorized or unlawful.

4.5 Attribution after a relationship ends

A user's departure, termination, transfer, loss of credentials, or loss of organizational access does not revoke a license properly granted, erase a properly contributed historical record, or remove accurate provenance showing who acted and for which organization. urSynergy may restrict future access while preserving historical attribution and organizational continuity.

4.6 Conflicting claims of authority

If ownership, guardianship, organizational authority, professional status, or another relationship is disputed, urSynergy may restrict access, preserve the existing record, request evidence, flag the dispute, or defer to a court, agency, licensing body, or other competent authority. urSynergy does not determine legal ownership of an animal merely by assigning or displaying a platform role.

5. Animal-Centered Record Principles

5.1 Longitudinal association

urSynergy is designed around the principle that an animal's longitudinal record should remain associated with the animal throughout its life rather than depend on any single owner, organization, provider, software system, identifier, or domain. References to a record being "for" or "belonging to" an animal describe this design principle and do not assert that an animal is a legal owner of data or intellectual property.

5.2 Stewardship

"Stewardship" means the responsibility-and-access relationship between a person or organization and an animal's record as recognized by the Services, and a "Steward" is a person or organization holding that relationship. A Service may identify a primary or of-record Steward for an animal. A Steward or other authorized role may contribute to, use, and help maintain the record within the permissions granted. Stewardship is a responsibility and access relationship; it does not necessarily establish legal ownership of the animal, exclusive control of the record, or ownership of Contributions made by others. Stewardship may be shared, may be limited in scope or duration, and may be transferred, suspended, or ended as described in these Terms.

5.3 Welfare and continuity

The Services are intended to support animal identification, continuity of care, record portability, welfare, recovery, responsible placement, professional collaboration, and informed decision-making. Participants must use record access in a manner consistent with the animal's welfare, applicable law, and the participant's authorized purpose.

6. Contributions and Contributor Responsibilities

6.1 Contributions

"Contributions" include records, data, documents, text, photographs, audio, video, messages, forms, clinical information, prescriptions, dispensing information, laboratory or diagnostic results, pedigree and breeding information, licensing and governmental information, identification data, microchip information, DNA or genetic information, biometric information, welfare reports, location information, attestations, corrections, metadata, and other content submitted, uploaded, transmitted, imported, synchronized, verified, attested to, generated at a user's direction, or otherwise made available to the Services.

6.2 Authority to submit and license

For an individual user, this means you may contribute information you created, information about an animal for which you have an authorized role, or information you otherwise have permission to provide. Being able to see information online does not necessarily give you the right to upload, copy, publish, or license it.

By providing a Contribution, you represent and warrant that:

• you have the legal right and sufficient authority to provide it;
• if you act for an organization, you are authorized to act for that organization with respect to the Contribution and the permissions exercised;
• you have obtained all permissions, consents, authorizations, notices, releases, and other rights required by law, contract, professional duty, or policy;
• providing the Contribution and granting the license in Section 7 does not violate another person's or organization's intellectual-property, privacy, confidentiality, contractual, professional, statutory, or other rights; and
• you have authority to grant urSynergy the rights reasonably necessary to receive, preserve, process, structure, display, transmit, exchange, and otherwise use the Contribution as described in these Terms.

6.3 Accuracy and context

You must provide information that is accurate to the best of your knowledge, identify uncertainty where appropriate, avoid presenting opinion as verified fact, and include material context necessary to avoid a misleading impression. You must not knowingly submit false, fabricated, malicious, recklessly misleading, unlawfully obtained, or impersonated information.

6.4 Source responsibility

The person or organization identified as the source remains responsible for its Contributions and for complying with duties that apply to the source. urSynergy's receipt, normalization, display, verification workflow, or preservation of a Contribution does not transfer the source's professional, statutory, contractual, or evidentiary responsibilities to urSynergy.

6.5 Duty to address discovered errors

If you discover that a material Contribution you supplied is inaccurate, incomplete in a misleading way, unauthorized, or unlawful, you must promptly use the applicable correction or reporting workflow. This duty does not authorize silent deletion or concealment of historical information.

7. License to Contributions

7.1 Ownership retained

Except as expressly stated in a separate written agreement, submitting a Contribution does not transfer to urSynergy whatever ownership rights you or your organization lawfully hold in the underlying content, professional record, photograph, database extract, or other material.

7.2 Ecosystem license

By providing a Contribution, you grant urSynergy, Inc. a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, preserve, back up, reproduce, format, normalize, translate, structure, map, index, search, analyze, validate, authenticate, encrypt, decrypt for authorized use, transmit, display, make available, and otherwise process and use the Contribution as reasonably necessary to operate, secure, maintain, support, improve, and provide the urSynergy Ecosystem and applicable animal-centered records. This license is granted solely for the purposes described in this Section 7. urSynergy may sublicense it only to service providers, successors, and authorized participants acting for those purposes and bound by obligations at least as protective as these Terms, and may transfer it only in connection with a transaction permitted by Section 30.3 in which the transferee assumes these Terms. Any use outside those purposes requires separate consent or a separate written agreement.

7.3 Authorized disclosure and exchange

The license includes the right to make a Contribution available to persons and organizations authorized to access the applicable record; to transmit or exchange it through authorized care, interoperability, record-transfer, identification, recovery, welfare, regulatory, licensing, continuity, research, safety, and emergency workflows; and to use service providers that process information for urSynergy subject to appropriate obligations.

7.4 Provenance and historical continuity

The license includes the right to preserve and display source information, professional or organizational attribution, timestamps, identifiers, signatures, attestations, validation status, corrections, amendments, superseded versions, dispute flags, access events, and audit history. Properly contributed historical information may remain associated with the applicable animal or transaction after an account closes or a relationship, employment, ownership, guardianship, contract, or organizational affiliation ends.

7.5 Duration and legal limits

The license continues for as long as reasonably necessary to provide the Services and maintain record integrity, provenance, security, legal compliance, evidentiary value, and historical continuity, subject to applicable law. Where law requires deletion, restriction, de-identification, return, segregation, or other treatment, urSynergy may take that action without being required to erase accurate evidence that an event occurred when retention of such evidence is lawful and appropriate.

7.6 De-identified and aggregated information

To the extent permitted by law and applicable agreements, urSynergy may create and use information that has been aggregated or de-identified so that it is not reasonably linkable to an identifiable person, organization, or animal. urSynergy may use such information to operate, secure, evaluate, research, and improve the Services and animal-welfare infrastructure. This section does not authorize re-identification or sale of personal information contrary to the Privacy Policy or applicable law.

7.7 No unrelated advertising license

The license in this Section is limited to the ecosystem and authorized uses described in these Terms. It does not authorize urSynergy to sell, license, or otherwise make available a contributor's identifiable clinical, governmental, DNA, biometric, or animal record to an unrelated third party for that party's independent advertising, marketing, data-brokerage, or resale purposes. A change of control, assignment, or reorganization does not enlarge the license granted in this Section.

8. Provenance, Attribution, and Evidentiary Status

8.1 Source categories

The Services may distinguish among user-contributed information, credentialed professional contributions, organization-supplied records, governmental or public-authority records, imported third-party records, laboratory or diagnostic results, verified or attested records, system-observed events, and computational or AI-derived outputs. Display labels describe provenance and workflow status, not necessarily legal admissibility or ultimate truth.

8.2 Verification limits

Some information may be verified, attested, authenticated, matched, or imported from an identified source; other information may remain unverified. A "verified" label means only that the identified verification process was completed. It does not guarantee that the underlying information is complete, current, clinically correct, non-fraudulent, or suitable for a particular purpose.

8.3 Attribution

Where appropriate, urSynergy may attribute a Contribution to the individual, professional, organization, system, device, or source that supplied or attested to it. You may not remove, falsify, obscure, or misstate provenance, credentials, timestamps, or attribution.

8.4 No evidentiary guarantee

Audit logs, timestamps, signatures, attestations, and preserved versions may support record integrity, but urSynergy does not promise that any record will be admissible, conclusive, or sufficient in a legal, regulatory, insurance, licensing, custody, ownership, or professional proceeding.

9. Corrections, Amendments, Disputes, and Record Integrity

9.1 Append-only approach

Where appropriate, urSynergy uses append-only and auditable recordkeeping. Corrections generally preserve provenance and prior states rather than silently overwriting history. This approach is subject to applicable law, security requirements, court orders, duplicate-record resolution, privacy obligations, technical remediation, and urSynergy's record-integrity policies.

9.2 Correction process

A correction may require identification of the challenged entry, the proposed correction, the reason, supporting documentation, and the requester's authority. urSynergy may route a request to the original source or an authorized professional or organization, mark an entry as corrected or superseded, link versions, preserve the original in restricted audit history, or deny a request that lacks authority or support.

9.3 Professional and organizational amendments

Authorized professionals and organizations may be permitted to amend their own Contributions directly within role-based controls. Such amendments remain attributed and auditable. An employee's amendment on behalf of an organization may be treated as the organization's action within that employee's authorized role.

9.4 Conflicting information

When sources disagree, urSynergy may preserve each source's statement, display the conflict, restrict further changes, request additional documentation, or defer to an authorized source or competent legal authority. urSynergy does not undertake to adjudicate contested facts merely because information appears in the Services.

9.5 Removal, suppression, and legal process

urSynergy may remove public display, restrict access, quarantine content, correct technical errors, merge duplicates, sever an incorrect association, or preserve information under restricted access when reasonably necessary for safety, privacy, security, legal compliance, or record integrity. urSynergy may respond to valid court orders, subpoenas, warrants, regulatory directives, and other lawful process.

9.6 Bad-faith conduct

urSynergy may restrict editing, require additional verification, flag Contributions, suspend access, terminate accounts, preserve evidence, or cooperate with authorities when a participant deliberately falsifies information, harasses others, submits frivolous disputes, attempts to conceal abuse, manipulates provenance, or otherwise threatens animals, people, organizations, or record integrity.

PART II - INDIVIDUAL AND END-USER TERMS

Owners, guardians, family members, caregivers, finders, prospective adopters, purchasers, and members of the public.

10. Owners, Guardians, Caregivers, and Continuity

This Part speaks directly to people using the Services in a personal capacity, including animal owners and guardians, family members, successor caregivers, pet sitters, walkers, finders, prospective adopters, and members of the public. Organization-specific authority and professional obligations appear later in Part III.

An individual user's access remains limited by relationship, consent, stewardship, custody, public visibility, emergency need, and applicable law. Creating or viewing an animal profile does not by itself establish legal ownership, custody, or unrestricted access to the full record.

10.1 Relationship-based permissions

Access may be based on ownership, guardianship, professional relationship, organizational custody, governmental authority, consent, invitation, contract, emergency need, public-record status, or another recognized basis. urSynergy may require proof and may limit the duration or scope of access.

10.2 Stewardship transitions

When an animal is sold, adopted, transferred, surrendered, found, placed, inherited, or assigned to a successor caregiver, the Services may support a transition of active stewardship while preserving historical records and prior attribution. Transfer of a platform role does not itself constitute a legal bill of sale, adoption contract, custody order, or transfer of title.

10.3 Continuity planning

Users may designate successor stewards, emergency contacts, caregivers, or continuity instructions. Such designations are informational and workflow tools unless executed with the formalities required by applicable law. They do not replace wills, trusts, powers of attorney, estate plans, contracts, or court orders.

10.4 Access after death or incapacity

urSynergy may require documentation before granting or changing access after a person's death or incapacity. We may rely on verified legal representatives, designated contacts, court documents, organizational custody records, and applicable law.

11. Individual Use: Identification, Recovery, Welfare, and Safety

This Section governs personal use of tags, identifiers, finder communications, lost-and-found tools, welfare reporting, location features, safety information, and public-service entry points. These tools assist people; they do not replace emergency services, veterinary care, proof of ownership, or lawful animal-control procedures.

"Recovery Services" means the lost-and-found, identifier-resolution, finder-contact, alerting, and reunification functions of the Services. A "Finder" is a person who scans an identifier, submits a found-animal report, or otherwise uses a Recovery Service in connection with an animal that is or may be lost, stray, or displaced.

11.1 Identifiers

QR codes, NFC tags, short codes, microchips, labels, biometric matches, DNA links, and other identifiers assist record resolution but may be damaged, copied, misread, stale, incorrectly associated, or unavailable. An identifier is not conclusive proof of ownership, identity, health, vaccination, authority, or entitlement to possession.

11.2 Lost-and-found communications

Recovery Services may allow finders and stewards to exchange information while limiting disclosure of personal contact details. Users must not misuse a recovery channel to stalk, threaten, defraud, demand unlawful payment, conceal an animal, or obtain unrelated personal information.

Where a Recovery Service sends text messages, telephone calls, or other automated communications, it will use only a contact method the recipient supplies for that purpose and will obtain any consent required by applicable law before sending. Message frequency varies, message and data rates may apply, and a recipient may stop messages at any time by using the method stated in the message or by contacting urSynergy. Agreeing to recovery messaging is not a condition of reporting a found animal and is not consent to marketing communications.

11.3 Welfare reporting and routing

Welfare-reporting Services may accept anonymous or identified reports and route information based on location, subject matter, availability, and configured directories. urSynergy does not guarantee that a report will reach the correct authority, be reviewed within a particular time, produce an investigation, or result in a particular outcome. In an immediate emergency, users should contact the appropriate emergency or law-enforcement authority directly.

11.4 Location and environmental information

Maps, predicted search areas, weather context, heat or pavement warnings, behavioral suggestions, and other location or environmental outputs are estimates. Conditions may change and device location may be inaccurate. Users must exercise judgment and comply with safety instructions and law.

PART III - PROFESSIONAL AND ORGANIZATIONAL TERMS

Additional duties for professionals, clinics, shelters, rescues, breeders, municipalities, laboratories, and other organizations.

12. Veterinary and Other Professional Services

12.1 Technology provider, not veterinary practice

urSynergy provides technology, communications, record, workflow, and decision-support infrastructure. Unless expressly stated in a separate written agreement, urSynergy is not a veterinary clinic, hospital, pharmacy, laboratory, insurer, or professional practice; does not employ a professional merely because that professional uses the Services; and does not independently diagnose, prescribe, dispense, treat, or establish a veterinarian-client-patient relationship ("VCPR").

12.2 Professional responsibility

Professionals remain solely responsible for their licensure, scope of practice, standard of care, informed consent, professional judgment, supervision, documentation, record retention, prescriptions, dispensing, controlled substances, referrals, follow-up, and compliance with laws and board rules applicable to them. The Services do not replace independent clinical judgment.

12.3 VCPR and remote services

Veterinarians and clinics must determine whether a valid VCPR exists and whether telemedicine, teletriage, asynchronous messaging, prescribing, dispensing, or other remote service is permitted. A platform attestation, timer, reminder, or record indicator assists workflow but does not create a VCPR or guarantee legal compliance.

12.4 Credentials and organizational affiliation

A professional must not provide professional Services under an expired, suspended, restricted, or inapplicable credential. Professionals and organizations must keep licensing, location, employment, supervisory, and authority information current. urSynergy may verify credentials but does not guarantee continuous monitoring unless expressly stated.

12.5 Clinical and dispensing records

Clinical notes, diagnoses, orders, prescriptions, medication-administration and dispensing events, lot numbers, vaccines, anesthesia records, laboratory results, imaging, and other professional Contributions remain subject to the professional's and organization's legal obligations. urSynergy's preservation of a copy does not relieve the record owner or custodian of retention, access, disclosure, or reporting duties.

12.6 Emergency care

The Services are not a substitute for emergency veterinary care. Users should contact an appropriate veterinarian, emergency hospital, poison-control service, or emergency authority when an animal may face an urgent or life-threatening condition. Messages, AI outputs, appointment requests, and asynchronous questions may not be reviewed immediately.

12.7 Professional profiles and registry information

Professional profiles and registry listings may include self-reported, organization-reported, public, or verified information. Listing does not constitute endorsement, referral, credential guarantee, disciplinary clearance, or warranty of services. Professionals authorize display of information they submit for profile and registry purposes, subject to applicable settings and law.

13. Shelters, Rescues, Breeders, and Animal-Care Organizations

13.1 Organizational responsibility

Shelters, rescues, breeders, boarding facilities, trainers, groomers, transporters, and other animal-care organizations are responsible for their custody authority, intake and transfer practices, disclosures, contracts, licensing, inspections, welfare duties, and compliance with applicable law.

13.2 Intake, placement, and transfer records

Organizations may contribute intake, origin, custody, medical, behavior, temperament, foster, adoption, breeding, pedigree, litter, transfer, and placement information. They must distinguish observed facts, professional findings, third-party reports, and opinions where the distinction is material.

13.3 No placement guarantee

Records and matching tools may assist evaluation but do not guarantee health, temperament, suitability, genetic outcome, placement success, ownership, or legal compliance. Each organization and adopter remains responsible for appropriate diligence and decisions within their role.

13.4 Breeding and pedigree information

Breeders and registries must have authority to provide pedigree, lineage, mating, litter, genetic, health-testing, ownership, and related information. urSynergy may preserve source-specific claims and conflicting pedigrees without independently certifying lineage unless a Service expressly provides a stated verification process.

14. Municipalities, Animal Control, and Governmental Participants

14.1 Governmental authority

A governmental participant must use the Services only within its lawful authority and the permissions of its organization. Governmental Contributions may include licensing, vaccination status, impoundment, custody, enforcement, welfare, dangerous-animal, inspection, incident, and other official information.

14.2 Public records and retention

Governmental participants remain responsible for determining whether Contributions or communications are public records, for responding to lawful records requests, and for meeting applicable retention, disclosure, confidentiality, redaction, procurement, and archival duties. urSynergy will perform only those governmental-record functions expressly assigned in a written agreement.

14.3 No delegation of governmental power

The Services do not delegate arrest, seizure, citation, licensing, adjudicatory, investigative, or enforcement power to urSynergy. Routing, alerts, directories, case tools, and record displays assist authorized agencies but do not replace governmental judgment or legal process.

14.4 Separate agreements

A municipality or agency may be required to enter Supplemental Terms addressing procurement, security, retention, public records, data ownership, service levels, indemnification, insurance, sovereign immunity, accessibility, and other governmental requirements. No provision of these Terms waives governmental immunity or authority except in an agreement signed by an authorized representative where legally permitted.

15. DNA, Biometric, Laboratory, and Diagnostic Information

15.1 Sensitive information

DNA, genetic, biometric, image-recognition, laboratory, and diagnostic information may be sensitive and may be regulated differently across jurisdictions. You may submit it only with sufficient authority, consent, notice, and lawful purpose.

15.2 Identity and health limitations

A DNA, biometric, image, or laboratory result may be probabilistic, incomplete, affected by sample quality, or subject to provider limitations. Unless expressly stated, such information is not a standalone diagnosis, ownership determination, breed guarantee, pedigree certification, or conclusive identity determination.

15.3 Provider records and structured summaries

The Services may preserve an original provider result and create a structured or normalized representation. The original source remains the authoritative provider-issued artifact unless a qualified professional or provider states otherwise. Users should review source reports and consult an appropriate professional before making health or breeding decisions.

15.4 Additional consent

A Service may require separate informed consent, sample-collection terms, chain-of-custody terms, research choices, or retention preferences before accepting DNA, biometric, laboratory, or diagnostic information. Those choices and Supplemental Terms control for the covered data and activity.

15.5 Research and secondary use

Research and other secondary use of DNA, genetic, biometric, laboratory, and diagnostic information, and of samples and information derived from them, is opt-in. urSynergy will not use that information or material for research, for publication, or for external commercial licensing unless the contributing participant has given separate, specific, and revocable consent, or unless the information has been de-identified as permitted by Section 7.6 and applicable law. Consent to research is never a condition of receiving a result, enrolling an animal, or using an identification or recovery Service, and withdrawal of consent applies prospectively. This Section does not restrict use of information to operate, validate, secure, support, and improve the Services for the participants they serve, which is addressed in Section 7.

PART IV - PLATFORM, COMMERCIAL, AND LEGAL TERMS

Rules governing technology, privacy, communications, payments, acceptable use, availability, risk allocation, and disputes.

16. AI, Automation, Decision Support, and System-Derived Information

16.1 Types of outputs

The Services may use rules, statistical models, machine learning, artificial intelligence, normalization, translation, matching, extraction, summarization, risk indicators, recommendations, maps, and other automated processes to generate or assist with information ("System-Derived Information").

16.2 Not professional advice

System-Derived Information may be incomplete, probabilistic, outdated, or incorrect. It is informational and decision-support material, not veterinary, medical, legal, insurance, breeding, governmental, or other professional advice. Qualified participants must independently evaluate outputs before relying on them.

16.3 Human review and correction

Where the Services permit, users should review extracted, translated, normalized, summarized, or matched information against the source. A user who adopts or attests to an output is responsible for that action within the user's role. Suspected errors should be reported through the applicable correction workflow.

16.4 No autonomous adverse decision

Unless expressly disclosed and legally permitted, urSynergy does not intend System-Derived Information alone to make a final decision that deprives a person or organization of legal rights, professional standing, ownership, custody, governmental benefits, or access to essential veterinary care.

17. Communications, Telehealth, and Electronic Transactions

17.1 Communications tools

The Services may support messages, questions, telehealth interactions, appointment requests, alerts, notifications, consent requests, records requests, electronic signatures, and communications among participants. Delivery, review, and response are not guaranteed unless a separate service-level agreement states otherwise.

17.2 Professional communications

A clinic or professional may offer free, paid, or subscription-based asynchronous communications subject to its own terms, availability, scope, and legal duties. urSynergy provides the communication infrastructure but is not responsible for the professional content, response time, or clinical decision.

17.3 Notifications

You authorize service-related notifications through the contact methods you provide, subject to your settings and applicable law. Carrier and data charges may apply. You must keep contact information current. Marketing communications will be handled according to applicable consent and opt-out requirements. Messaging that supports lost-and-found and recovery functions is also subject to Section 11.2.

17.4 Electronic signatures and records

Electronic acceptance, attestations, signatures, and audit events may be used where legally permitted. urSynergy does not warrant that a particular electronic record satisfies every signature, notarization, witnessing, prescribing, governmental, or evidentiary formality unless a Service expressly states that it supports that requirement.

18. Third-Party Services and Interoperability

18.1 Integrations

The Services may connect with veterinary practice systems, pharmacies, laboratories, microchip registries, DNA providers, payment processors, identity-verification services, mapping and weather providers, governmental systems, communications providers, cloud services, and other third parties.

18.2 Your authorization

When you direct or authorize an integration, import, export, or transmission, you authorize urSynergy to exchange the necessary information with the selected third party. You remain responsible for having authority to initiate the exchange and for any separate third-party terms.

18.3 Third-party responsibility

Third-party services are controlled by their providers. urSynergy is not responsible for their availability, security, accuracy, acts, omissions, terms, or data practices. A link or integration does not constitute endorsement.

18.4 Mapping and normalization

urSynergy may transform formats, map terminology, deduplicate, normalize, and structure imported information to support interoperability. These processes may introduce errors. The source record and provenance should be retained where appropriate, and material discrepancies should be reported.

19. Privacy, Security, and Confidentiality

19.1 Privacy Policy

The urSynergy Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected and describes applicable choices and rights. The Privacy Policy is incorporated by reference to the extent permitted by law, and urSynergy will make the then-current Privacy Policy available through a conspicuous link presented with these Terms at the time of acceptance. Service-specific privacy notices or consents may also apply.

19.2 Privacy requests and individual rights

Depending on where you live and subject to applicable law, you may have rights concerning personal information about you, including rights to request access, confirmation of processing, correction, deletion, portability or a copy, restriction of processing, objection to certain processing, withdrawal of consent, or review of certain automated decisions. You may also have the right to opt out of targeted advertising, certain profiling, or the sale or sharing of personal information as those terms are defined by applicable law. The availability, scope, and exceptions for these rights vary by jurisdiction. urSynergy will not discriminate against you for exercising a privacy right protected by law.

19.3 How to submit a privacy or records request

You may submit a privacy or personal-information request through the methods identified in the Privacy Policy or by contacting urSynergy under Section 31. A request should identify the account, Service, animal, organization, or information involved and the right you wish to exercise. urSynergy may take reasonable steps to verify your identity, authority, jurisdiction, and relationship to the information before responding. An authorized agent may submit a request where permitted by law, but urSynergy may require proof of the agent's authority and may verify the request directly with the affected person. urSynergy will respond within the period required by applicable law and will explain any denial or limitation when legally required.

19.4 Personal information and animal records are not identical

An animal-centered record may contain both information about the animal and personal information relating to one or more people. A person's privacy rights apply to personal information within the record; they do not automatically create a right to erase the animal's identity, lawful clinical or welfare history, source documents, Contributions made by other authorized participants, or nonpersonal information that remains necessary for continuity of care, animal welfare, record integrity, fraud prevention, legal compliance, or the rights of another person or organization.

19.5 Deletion, account closure, and retention

A request to delete personal information or close an account does not necessarily require deletion of every Contribution or the entire associated animal record. Subject to applicable law, urSynergy may retain information reasonably necessary to comply with legal, regulatory, professional, contractual, tax, security, fraud-prevention, dispute-resolution, evidentiary, record-integrity, or animal-welfare obligations; exercise or defend legal claims; complete a transaction requested by the user; protect the rights and safety of animals or people; maintain required provenance and audit history; or preserve information supplied by or belonging to another authorized participant. Retained information remains subject to applicable privacy, security, access-control, and purpose-limitation requirements.

19.6 Redaction, de-identification, suppression, and separation

When complete deletion is not required, appropriate, or technically possible, urSynergy may satisfy or accommodate a valid request by deleting account-level information; correcting inaccurate personal information; redacting or masking personal identifiers; separating a person's identity or contact details from an animal record; restricting or suppressing information from ordinary display or use; terminating future processing based on withdrawn consent where required; or aggregating or de-identifying information so that it is no longer reasonably linkable to the person. urSynergy will not attempt to re-identify information that has been de-identified in response to a privacy request except as permitted by applicable law for security, compliance, or validation of the de-identification process.

19.7 Copies, exports, and competing rights

A copy or export provided in response to a privacy, records, or portability request may be limited to information the requester is legally entitled and technically able to receive. urSynergy may redact information about other people, protected professional or governmental information, confidential business information, privileged material, security-sensitive data, or information whose disclosure would adversely affect the rights, safety, or welfare of another person or animal. A privacy request does not transfer ownership, custody, professional authority, or intellectual-property rights and does not authorize alteration of another contributor's records.

19.8 International users and cross-border processing

The Services may be accessed from jurisdictions outside the United States, and information may be processed in the United States or other locations where urSynergy or its service providers operate. Where applicable law requires a lawful basis, consent, contractual safeguard, transfer mechanism, representative, or additional notice for international processing or transfer, urSynergy will address those requirements in the Privacy Policy, a service-specific notice, a data-processing agreement, or Supplemental Terms. Nothing in these Terms limits privacy rights that cannot lawfully be waived.

19.9 Authorized access and confidentiality

You may access and use nonpublic information only for an authorized purpose and must protect it against unauthorized use or disclosure. Professional, organizational, and governmental participants remain responsible for confidentiality duties that apply to them.

19.10 Security controls

urSynergy uses administrative, technical, and physical safeguards designed to protect the Services and information. No system is completely secure. You must use available security controls, maintain secure devices and networks, and promptly report suspected compromise.

19.11 Security and safety disclosures

You must report suspected vulnerabilities through urSynergy's designated security process and must not exploit, publicly expose, or retain information beyond what is reasonably necessary to report the issue. Good-faith security research may be governed by a separate vulnerability-disclosure policy.

19.12 Legal disclosures

urSynergy may preserve or disclose information when reasonably believed necessary to comply with law or legal process; protect animals, people, users, organizations, urSynergy, or the public; investigate fraud or security incidents; enforce agreements; or exercise or defend legal claims, subject to applicable law.

20. Fees, Purchases, Subscriptions, and Commercial Programs

20.1 Prices and taxes

Prices, taxes, shipping, renewal terms, and included features will be disclosed at purchase or in an order form. You agree to pay authorized charges. Prices may change prospectively, but changes do not alter a completed purchase except as permitted by law or agreed in writing.

20.2 Tags and physical products

Physical identifiers and products may be subject to activation, quality-control, distribution-chain, compatibility, replacement, return, warranty, and transfer rules shown at purchase or in Supplemental Terms. A one-time product purchase does not imply that every current or future ecosystem feature is included forever without charge.

20.3 Subscriptions and renewals

If a Service renews automatically, the applicable checkout or order form will disclose the renewal period, price, cancellation method, and required notices. Cancellation stops future renewal but does not ordinarily erase historical Contributions or require a refund for a period already provided, except where law or the applicable offer requires otherwise.

20.4 Professional and organizational billing

Organizations may purchase subscriptions, inventory, wholesale products, media or technology services, paid communications, or other commercial programs under Supplemental Terms. Organizational administrators are responsible for authorized seats, locations, users, and charges.

20.5 Payment processors and disputes

Payments may be processed by third parties. You must provide accurate payment information and may not initiate a chargeback in bad faith. Nothing in this section limits non-waivable consumer rights.

20.6 Financial services and bank-issued products

A Service may be offered together with a financial product, account, card, or payment instrument issued or provided by a bank, credit union, program manager, processor, or other financial institution. That product is governed by the issuing institution's own account agreement, cardholder agreement, disclosures, and privacy notice, which control over these Terms for the account, the instrument, and the funds. urSynergy is not a bank, does not hold deposits, does not extend credit, and does not provide financial, tax, or investment advice. Eligibility, approval, fees, interest, holds, disputes, chargebacks, error resolution, and account closure for such a product are determined by the issuing institution and applicable law.

21. Intellectual Property and Feedback

21.1 urSynergy materials

The Services, software, interfaces, designs, databases as compiled, documentation, trademarks, logos, and other urSynergy materials are owned by urSynergy or its licensors and are protected by law. Except for rights expressly granted, no right is transferred to you.

21.2 Limited right to use

Subject to these Terms, urSynergy grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended purposes. You may not copy, sell, lease, sublicense, reverse engineer, scrape, or create derivative works from the Services except as expressly permitted by law or written authorization.

21.3 Contributor content

Your rights in Contributions are addressed in Section 7. You may not upload content merely because it is publicly available; you must have sufficient rights and authority to grant the required license.

21.4 Feedback

If you voluntarily provide ideas, suggestions, or feedback about the Services, you grant urSynergy a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or compensation, provided urSynergy does not identify you publicly as the source without permission.

21.5 Copyright complaints and designated agent

urSynergy responds to properly submitted notices of claimed copyright infringement concerning material stored at the direction of a participant. Notices should be sent to urSynergy's designated agent at urSynergy Inc., Attn: Copyright Agent, legal@ursynergy.com (postal address on request) and must include the elements required by 17 U.S.C. 512(c)(3). urSynergy may remove or disable access to material identified in a compliant notice, notify the contributing participant, and restore material following a compliant counter-notice as permitted by law. urSynergy maintains a policy of terminating, in appropriate circumstances, the accounts of participants who are repeat infringers. Removing or disabling public access under this Section does not require destruction of information that must be preserved under Sections 8, 9, or 19, which may instead be restricted from display. urSynergy's designation of an agent with the United States Copyright Office is pending. Until that designation is on file with the Copyright Office, urSynergy does not claim the safe harbor provided by 17 U.S.C. 512(c). urSynergy nevertheless receives and acts on notices sent to the contact above under the procedure described in this Section.

22. Acceptable Use and Prohibited Conduct

You must not, and must not help another person to:

• access or use information without authorization or for a purpose unrelated to the granted role;
• impersonate a person, professional, organization, governmental authority, or animal steward, or misrepresent credentials or authority;
• submit false, malicious, defamatory, unlawfully obtained, infringing, deceptive, or materially misleading information;
• harass, threaten, stalk, exploit, discriminate against, or endanger a person or animal;
• conceal suspected cruelty, steal or unlawfully retain an animal, interfere with lawful custody, or misuse recovery and welfare tools;
• introduce malware, disrupt the Services, bypass controls, probe security without authorization, or access the Services through unauthorized automated means;
• scrape, aggregate, broker, sell, advertise against, or commercialize nonpublic animal or participant records without express authorization;
• use the Services to practice a regulated profession without required authority or outside the permitted scope;
• alter, suppress, forge, or misstate attribution, audit data, timestamps, identity, clinical information, licensing information, or provenance;
• use outputs as the sole basis for an unlawful discriminatory, punitive, clinical, custody, placement, or governmental decision; or
• violate animal-welfare, veterinary-practice, pharmacy, privacy, consumer-protection, intellectual-property, export, sanctions, or other applicable law.

23. Service Availability, Changes, and Beta Features

23.1 Availability

Services may be interrupted, delayed, unavailable, or affected by maintenance, emergencies, connectivity, third parties, or events beyond reasonable control. urSynergy does not guarantee continuous availability unless a separate service-level agreement states otherwise.

23.2 Changes

urSynergy may add, modify, consolidate, rename, or discontinue features or Services. When a change materially reduces a paid Service during a prepaid term, remedies, if any, will be determined by the applicable order form, Supplemental Terms, or law.

23.3 Beta and experimental features

Preview, pilot, beta, evaluation, or experimental features may be incomplete, change without notice, contain errors, or be discontinued. Additional beta terms may apply. Users should not rely on beta features for emergency, legal, regulatory, or clinical obligations unless expressly authorized in writing.

23.4 Data export and transition

Where required by law, contract, or an applicable Service, urSynergy will provide export or transition options. Export formats and scope may vary by role, authority, source rights, privacy obligations, and technical feasibility. An account closure does not entitle a user to export information the user was never authorized to possess.

24. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL INFORMATION, PRODUCTS, OUTPUTS, AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." URSYNERGY DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, AND QUIET ENJOYMENT.

URSYNERGY DOES NOT WARRANT THAT RECORDS ARE COMPLETE, CURRENT, ERROR-FREE, OR SUITABLE FOR A PARTICULAR DECISION; THAT AN IDENTIFIER WILL RESOLVE CORRECTLY; THAT A FINDER, PROFESSIONAL, ORGANIZATION, OR AUTHORITY WILL RESPOND; THAT A LOST ANIMAL WILL BE RECOVERED; THAT A WELFARE REPORT WILL PRODUCE ACTION; OR THAT A SYSTEM-DERIVED OUTPUT WILL BE CORRECT.

NOTHING IN THESE TERMS EXCLUDES WARRANTIES OR RIGHTS THAT CANNOT LAWFULLY BE DISCLAIMED.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, URSYNERGY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OPPORTUNITY; OR DAMAGES ARISING FROM RELIANCE ON A CONTRIBUTION, PROFESSIONAL ACT OR OMISSION, THIRD-PARTY SERVICE, IDENTIFIER FAILURE, UNAUTHORIZED ACCESS, SERVICE INTERRUPTION, LOST-ANIMAL EVENT, WELFARE EVENT, PLACEMENT DECISION, OR SYSTEM-DERIVED INFORMATION, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, URSYNERGY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID URSYNERGY FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE EVENT OR (B) FIFTY U.S. DOLLARS (US $50).

These limitations do not apply to liability that cannot legally be limited, and they apply only to the extent enforceable in the applicable jurisdiction. The allocation of risk in these Terms is a material basis of the agreement.

26. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless urSynergy and its affiliates, officers, directors, employees, and agents from third-party claims, damages, judgments, penalties, costs, and reasonable attorneys' fees arising from or related to: (a) your Contributions; (b) your breach of these Terms or Supplemental Terms; (c) your violation of law or another party's rights; (d) your professional, organizational, governmental, custody, placement, breeding, or care decisions; or (e) your misuse of the Services.

urSynergy will provide reasonable notice and may control the defense and settlement. You may not settle a claim in a manner that admits wrongdoing by, imposes obligations on, or fails to fully release urSynergy without written consent. This section does not require indemnification where prohibited by law and does not apply to a governmental entity except as expressly agreed by an authorized representative and legally permitted.

27. Suspension and Termination

27.1 By you

You may stop using the Services and may close an account through available controls or by contacting urSynergy. Account closure ends future ordinary access but does not automatically remove Contributions, audit history, transaction records, or information lawfully retained under Sections 7, 9, and 19. Account closure and privacy requests are separate processes; closing an account does not waive any privacy right available under applicable law.

27.2 By urSynergy

urSynergy may restrict, suspend, or terminate access when reasonably necessary to address a breach, nonpayment, security incident, legal requirement, loss of authority, expired credential, risk of harm, misuse, prolonged inactivity, or discontinuation of a Service. When appropriate and lawful, urSynergy may provide notice and an opportunity to cure or appeal.

27.3 Organizational transitions

Termination of an individual's access does not necessarily terminate the organization's account, and termination of an organizational relationship does not necessarily remove properly contributed animal records from the ecosystem. urSynergy may transfer administrative control after verifying authority.

27.4 Survival

Provisions that by their nature should survive will survive, including provisions concerning Contributions and licenses, provenance, record integrity, accrued payment obligations, intellectual property, disclaimers, liability limitations, indemnification, dispute resolution, and general contract terms.

28. Dispute Resolution and Governing Law

28.1 Informal resolution

Before filing a formal claim, you and urSynergy agree to attempt in good faith to resolve the dispute by written notice describing the claimant, facts, requested relief, and contact information. Notices to urSynergy must be sent as provided in Section 31. Either party may seek urgent injunctive relief where delay would risk irreparable harm.

28.2 Governing law

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-laws principles, except to the extent federal law or another jurisdiction's non-waivable law applies.

28.3 Agreement to individual arbitration

NOTICE: THIS CONTRACT CONTAINS A BINDING ARBITRATION PROVISION WHICH MAY BE ENFORCED BY THE PARTIES.

Please read this Section carefully. It affects how disputes between you and urSynergy are resolved and limits the forum in which you may bring a claim.

Except for a claim eligible for small-claims court, a request for temporary or preliminary injunctive relief, a claim excluded by Section 28.13, or another claim that applicable law does not permit to be arbitrated, you and urSynergy agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any Contribution, or the relationship between the parties, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after the termination of these Terms, will be resolved through final and binding arbitration on an individual basis and not in court. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement to the extent applicable.

The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, scope, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable, except that a court of competent jurisdiction, and not an arbitrator, will decide the enforceability of the class, collective, consolidated, mass, and representative-action waivers in Section 28.8.

Arbitration under this Section is not a precondition to the informal-resolution process in Section 28.1. Neither party may commence arbitration until the informal-resolution period described in Section 28.1 has run, unless the applicable limitations period would otherwise expire.

28.4 Arbitration administrator and rules

Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules where the claim qualifies as a consumer claim, and otherwise under its Commercial Arbitration Rules, in each case as in effect when the arbitration is filed and as modified by these Terms. The AAA rules and filing instructions are available at www.adr.org. A party initiating arbitration must also send a copy of the demand to the other party at the address or email provided under Section 31. If the AAA cannot or will not administer the matter, the parties will agree on another established administrator, or, failing agreement, either party may ask a court of competent jurisdiction to appoint one. The arbitrator will be a single arbitrator with relevant experience, selected under the applicable rules.

28.5 Boone County location and remote participation

Unless the parties agree otherwise or applicable law requires another location, the legal seat and location of arbitration will be Boone County, Missouri. A hearing may be conducted remotely, by telephone, through written submissions, or in person when permitted by the applicable rules and directed by the arbitrator.

28.6 Small-claims and injunctive-relief exceptions

Either party may bring an individual claim in a court of competent small-claims jurisdiction if the claim qualifies and remains there. Either party may also seek temporary or preliminary injunctive relief from a court of competent jurisdiction when necessary to prevent imminent or irreparable harm, preserve the status quo, protect animal or human safety, address unauthorized access or misuse, or protect intellectual property, pending final resolution of the dispute.

28.7 Court venue for non-arbitrable proceedings

Any dispute or proceeding not subject to arbitration must be brought exclusively in the state courts located in Boone County, Missouri, or the federal court having jurisdiction over Boone County, Missouri. Each party consents to personal jurisdiction and venue in those courts, except where applicable law provides a non-waivable right to another forum.

28.8 Jury-trial and class-action waivers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND URSYNERGY WAIVE THE RIGHT TO A TRIAL BY JURY AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief on that party's individual claim. The arbitrator may not consolidate or preside over any form of representative or class proceeding unless both parties agree in writing. If a court decides that this paragraph is unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court under Section 28.7 while the remaining claims proceed in arbitration.

28.9 Arbitration opt-out

You may opt out of the arbitration agreement by sending a written opt-out notice within thirty (30) days after first accepting these Terms. The notice must include your full name, the email address associated with your account, your organization if applicable, and an unambiguous statement that you are opting out of arbitration. The notice must be sent by email to the legal contact identified in Section 31, with "Arbitration Opt-Out" in the subject line, or by mail to the mailing address urSynergy will provide on request. urSynergy will acknowledge a timely opt-out. Opting out of arbitration does not opt you out of the remaining Terms, does not affect any other agreement between the parties, and will not be used as a basis to deny you access to the Services.

28.10 Arbitration fees and remedies

Filing fees, administrative fees, arbitrator compensation, attorneys' fees, and costs will be allocated under the applicable arbitration rules and law, subject to any more favorable allocation stated in Supplemental Terms. Where the AAA Consumer Arbitration Rules apply, urSynergy will pay the portion of filing and arbitrator fees those rules assign to it. If the arbitrator finds that a claim or defense was frivolous or brought for an improper purpose, the arbitrator may reallocate fees as the applicable rules permit. The arbitrator may award any individual remedy that would be available in court, including statutory damages and, where authorized by law, attorneys' fees, and must provide a reasoned written decision when required by the applicable rules. Judgment on the award may be entered in any court having jurisdiction.

28.11 Coordinated or mass arbitration

If twenty-five (25) or more demands for arbitration raising substantially similar claims are filed against urSynergy by or with the assistance of the same counsel or coordinated counsel within a ninety (90) day period, the parties will ask the administrator to administer them in staged batches of no more than fifty (50) demands at a time, with a single arbitrator appointed for each batch. Limitations periods for demands awaiting a later batch are tolled while the batching process proceeds. Either party may request that the parties mediate a batch before it is heard. This Section is intended to make coordinated claims workable for both sides, not to delay any individual claimant's relief; if the administrator declines to proceed on this basis, the demands will be administered under the applicable rules.

28.12 Severability of arbitration terms

If a portion of Sections 28.3 through 28.11 is found unenforceable, it will be severed or limited to the minimum extent necessary and the remainder will remain effective. If the class, collective, consolidated, mass, or representative-action waiver in Section 28.8 is found unenforceable in its entirety, then Sections 28.3 through 28.12 are void as to the affected claims and those claims will proceed in court under Section 28.7, while any remaining claims continue in arbitration.

28.13 Excluded participants

Sections 28.3 through 28.12 do not apply to (a) a governmental participant, including a state, municipality, political subdivision, agency, or other public entity, whose agreement to arbitrate, to waive venue, or to waive a jury trial is limited or prohibited by applicable law; or (b) a Finder acting solely in a recovery capacity under Section 11 who has not created an account, purchased a product, or otherwise accepted these Terms in another capacity. A dispute with an excluded participant proceeds under Section 28.7 and any Supplemental Terms executed by an authorized representative.

29. Changes to These Terms

urSynergy may update these Terms. The updated version will identify its effective date. When changes are material, urSynergy will provide notice through an appropriate method, such as email, account notice, or a prominent Service notice, and will obtain renewed consent when required by law. Changes apply prospectively unless law permits otherwise. Continued use after the effective date constitutes acceptance where legally permitted.

30. General Contract Provisions

30.1 Entire agreement

These Terms, the Privacy Policy, applicable Supplemental Terms, and incorporated order forms constitute the entire agreement concerning their subject matter and supersede prior terms concerning that subject matter.

30.2 Order of precedence

A separately signed agreement or order form controls over online Supplemental Terms, and Supplemental Terms control over these Terms, but only for the subject matter and parties they cover. The Privacy Policy governs descriptions of personal-information processing but does not override a separately negotiated data-processing agreement.

30.3 Assignment

You may not assign these Terms without urSynergy's written consent. urSynergy may assign them in connection with a merger, financing, reorganization, sale of assets, change of control, or transfer of the applicable Service, provided the assignee assumes the applicable obligations. Any assignment remains subject to non-waivable law and applicable governmental agreements.

30.4 Severability

If a provision is unenforceable, it will be enforced to the maximum extent permitted and the remainder will continue in effect, except where the final dispute-resolution provision states a different severability rule.

30.5 No waiver

Failure to enforce a provision is not a waiver. A waiver must be in writing and signed by an authorized representative of the waiving party.

30.6 No third-party beneficiaries

Except as expressly stated, including Section 30.10, these Terms do not create third-party beneficiary rights. The animal-centered design principle does not make an animal a legal party or third-party beneficiary.

30.7 Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, except for payment obligations and duties that cannot legally be excused. This may include disasters, utility or network failures, labor disputes, war, terrorism, civil unrest, epidemics, governmental action, and failures of critical third-party infrastructure.

30.8 Interpretation

Headings are for convenience. "Including" means "including without limitation." Singular includes plural as context requires. A reference to law includes amendments and successor provisions. No presumption against the drafter applies merely because one party prepared the text, to the extent permitted by law.

30.9 Language

The English version controls unless applicable law requires otherwise. Translations may be provided for convenience and accessibility.

30.10 Application marketplace terms

Where a Service is distributed through a third-party application marketplace or platform, additional terms required by that marketplace may apply to the application obtained through it. The agreement for the Service remains between you and urSynergy, and urSynergy, not the marketplace operator, is responsible for the Service and for support, warranty, and product claims except as the marketplace's required terms allocate them. Where a marketplace operator requires that it be made a third-party beneficiary of these Terms with the right to enforce them against you, urSynergy agrees to that requirement and Section 30.6 is modified for that purpose only.

31. Contact and Legal Notices

Questions about these Terms and formal legal notices should be directed to:

urSynergy Inc.

Attn: Legal

Email: legal@ursynergy.com

A postal address for formal legal notices is available on request by writing to the email address above. That address may be used for formal legal notices, for an arbitration opt-out notice under Section 28.9, and for copyright notices under Section 21.5.

Security reports, privacy requests, veterinary-record requests, and ordinary customer support should use the dedicated contact methods identified in the applicable Service or policy rather than the legal-notice channel, unless the notice is also a formal legal notice.

Schedule A. Current urSynergy Domains and Services

This schedule is provided for transparency and is not exhaustive. These Terms apply to every urSynergy-operated Service that links to or incorporates them, whether or not listed here. Every domain listed below was verified to resolve to urSynergy infrastructure on 2026-09-08. A domain that redirects into another Service is listed because it is a door through which a user may arrive; these Terms apply regardless of the domain on which they are presented.

Excluded from the public service list

Internal hostnames, defensive registrations, and redirect-only aliases are not listed as separate Services merely because urSynergy controls them. The current working inventory identifies staff.urbreed.com as internal and urpetnexus.com, urpetsocial.com, urpettv.com, urbreeds.com, myurpet.com, and companionhealthaccount.com as redirect or defensive aliases. AWD-SP / awdps.com is intentionally outside the urSynergy Ecosystem and is not covered merely by its relationship to standards work. Domains held in the same registrar account that are unrelated to urSynergy, including properties belonging to other ventures or to individuals, are not Services, are not covered by these Terms, and are not listed here.

Schedule B. Supplemental Terms Framework

The following activities may require Supplemental Terms, consents, or separately signed agreements. This schedule identifies expected legal modules; it does not itself activate them.

• Veterinary professional, clinic, hospital, pharmacy, prescribing, dispensing, telemedicine, asynchronous consultation, and clinical decision-support services.
• Municipal, animal-control, governmental, public-record, procurement, and regulatory services.
• DNA testing, genetic information, biometric identification, image recognition, laboratories, diagnostic services, sample handling, and research choices.
• Shelter, rescue, breeder, wholesale, inventory, fulfillment, distribution-chain, and commercial partner programs.
• Paid subscriptions, payment plans, professional communications, media services, advertising, promotions, and organization-specific order forms.
• APIs, developer access, PIMS and other system integrations, data processing, service levels, security requirements, and cross-border transfers.
• Beta testing, pilots, research collaborations, educational institutions, and experimental or pre-release functionality.